24/7 Customer Support in Shared Hosting
We offer 24/7 customer, billing and technical support for all of our shared hosting plans. Even if you aren't our client yet and you have some questions, we can help you in a timely manner and provide the needed information, to give you the choice to make an informed decision when you purchase your new website hosting account. We're available at any moment, including weekends and holidays, and we supply various options for communication to get in touch with us - live chat, phone, email messages and support tickets. To make things easier for you, we have multiple telephone numbers all over the world, thus you'll be able to call the one which is closer to you. The max response time for the email messages and the tickets is 1 hour. The actual response time is around 15-20 minutes, so you can forget about waiting for days and nights to get assistance for some task or issue, regardless of its complexity.
24/7 Customer Support in Semi-dedicated Servers
You can test our support services even before you buy a semi-dedicated server account from us as we have phone and online chat support for billing, pre-sales and common queries. Our agents will help you pick the ideal plan or provide you with information about our servers, in order to check if the system requirements for your sites are met. If you are an active client, you also have the option to contact us through e-mail or via our ticketing system, that can be accessed via the Hepsia website hosting Control Panel. We guarantee that when you employ these two methods of contact, you'll receive a response within less than an hour and that’s 24/7, including weekends and public holidays. If you've used the website hosting services of other service providers, even large ones, you are able to compare the response time because it ordinarily takes an entire day for them to take care of a ticket.
24/7 Customer Support in VPS Servers
If you buy a VPS server through us, you will be able to use a couple of different means of communication to get in touch with our Customer and Tech Support Departments. For pre-sales, billing and general matters, you'll find several local phone numbers in the USA, Great Britain and Australia as well as a live chat service. When you are an active customer and you need assistance with some technical issue that requires longer time to analyze or resolve, you are able to open a ticket from your billing account or you will be able to send an email and we'll handle the issue and send you a response within one hour. The answer time is guaranteed 24/7, which includes holidays and weekends, however for many problems it takes a maximum of half an hour to get assistance. The support service covers your VPS and all of the pre-installed software it features, so if you need help with third-party apps, you will be able to check the additional Managed Services upgrade that we supply.
24/7 Customer Support in Dedicated Servers
If you aquire a dedicated server through our company, you will be able to contact us anytime using a number of channels and the maximum time that you'll have to wait for an answer is up to one hour, which means that you can forget about waiting a whole day. Our customer and tech support service is available 24/7 no matter if it is a holiday or a weekend and we will assist you with anything related to the apps which are pre-installed on the server. To get in touch with us about a technical matter, you're able to open a trouble ticket through the Help section of your billing Control Panel or you can send us an email. In case you have any basic questions or you would like to know more about our hosting solutions before you order, you may also employ our live chat or you can call one of the local numbers that we have in several countries worldwide. In case you'd like to receive help with third-party software that you are unable to deploy or run properly, you'll be able to add the Managed Services upgrade to your plan and our system administrators will assist you.