Many persons who begin using their 1st web hosting account, or change companies, often have queries with regard to how particular procedures are done or experience complications when setting up various things such as e-mails, website settings, etc. That’s why, a lot of web hosting providers have prepared documentation with the most standard questions and problems in order to help their customers receive information swiftly and easily. Consequently, the help desk support staff can dedicate more time to actual problems that particular customers may be experiencing, because the solution for the smaller things will be available on the web and customers can tackle them without having to touch base with the customer care staff. Having detailed documentation is truly important, especially for new users with no previous experience, because the web hosting service involves a host of functions and lots of people can become confused about what action to take. A good information repository can both help you execute the procedures that you wish and become aware of how the hosting service functions as a whole.

Extensive Online Documentation in Shared Hosting

Our shared hosting plans feature an extensive knowledge base where you can find info on all the difficulties that you could run into and their solutions. You can read how to create and administer an electronic mailing list, how to use an .htaccess configuration file, or how to continue in case the settings of your mail client are correct, but still you are unable to send email messages, for example. We’ve tried our best to be as thorough as possible and to cover all the available options in order to save you time and efforts and to present you with different solutions for each problem. The knowledge base features educative articles too – both general ones about the hosting service as a whole, and more specific ones, which will inform you about the features and functions of the Hepsia Control Panel. You can find articles that are dedicated to particular functions and features in every Control Panel section, whilst if you want to browse the complete collection of articles, you should go to the all-inclusive Help section.

Extensive Online Documentation in Semi-dedicated Servers

Our Linux semi-dedicated servers feature exhaustive technical documentation where you will see information on all the functions that our in-house created Hepsia Control Panel comes with, plus solutions to various questions and difficulties that you may come across. All installation manuals include elaborate instructions, which implies that you won’t need to worry about omitting something in case you’re aiming to export a database, for instance. The troubleshooting articles cover a range of possible reasons for particular issues and the solution for each and every one of them, so in case you are unable to send email messages even though you have the correct SMTP server settings, for example, you can swiftly find out what the reason for this might be and fix the issue with a couple of mouse clicks in your email client. As the Hepsia Control Panel offers quite a lot of features, you will be able to find relevant articles in each and every section. In case you’d rather browse all help articles, you can use the Help menu, which is located in the upper right corner of the Control Panel.