Integrated Ticketing System in Shared Hosting
In contrast with what you may find with numerous other hosting providers, the ticketing system that we’re using with our shared hosting plans is an integral part of the Hepsia Control Panel, which comes with all accounts. You will not need to memorize different usernames and passwords, as you’ll be able to manage both your tickets and the hosting account itself from one single location. So, in case you have a query or face an issue, you can touch base with our customer care staff instantaneously. Our ticketing system comes with a clever search functionality. This goes to say that even in case you have submitted a plethora of tickets through the years, you’ll be able to find the one that you want without any difficulties. In addition, you can see knowledge base tips for dealing with commonly faced difficulties.
Integrated Ticketing System in Semi-dedicated Servers
The Hepsia hosting Control Panel, which is included with all our Linux semi-dedicated servers, was built with the notion that you should be able to manage everything connected with your semi-dedicated account in one single location and the trouble tickets make no exception. Our ticketing system is integrated into the Hepsia Control Panel, so, if you have an inquiry or experience an obstacle, you can get in touch with our help desk support team representatives instantaneously without needing to go to a different admin interface. You can browse your web files or check different account settings whilst submitting a new ticket or reading the reply to an old one. In case you have heaps of tickets and you want to track down a particular one, you can use the clever search option, which is available in the Help section of the Control Panel. We will make sure you get a response in no more than one hour regardless of the essence of your query or issue.