In case you have ordered a web hosting package and you have certain queries related to a given feature/function, or if you’ve bumped into some complication and you require help, you should be able to touch base with the respective customer care staff. All web hosting providers deploy a ticketing system regardless of whether they provide other means of contacting them aside from it or not, due to the fact that the best way to solve a problem most often is to open a ticket. This form of correspondence makes the replies sent by both parties simple to track and permits the client care staff members to escalate the case in the event that, for example, a sysadmin needs to step in. Typically, the ticketing system is not directly linked to the hosting space and is part of the billing account, which goes to say that you will need to use at least 2 different accounts to contact the customer service staff and to actually administer the hosting space. Non-stop switching from one account to the other can sometimes be a bore, not to mention the fact that it requires quite a while for most web hosting providers to process the ticket requests themselves.

Integrated Ticketing System in Shared Hosting

In contrast with what you may find with numerous other hosting providers, the ticketing system that we’re using with our shared hosting plans is an integral part of the Hepsia Control Panel, which comes with all accounts. You will not need to memorize different usernames and passwords, as you’ll be able to manage both your tickets and the hosting account itself from one single location. So, in case you have a query or face an issue, you can touch base with our customer care staff instantaneously. Our ticketing system comes with a clever search functionality. This goes to say that even in case you have submitted a plethora of tickets through the years, you’ll be able to find the one that you want without any difficulties. In addition, you can see knowledge base tips for dealing with commonly faced difficulties.

Integrated Ticketing System in Semi-dedicated Servers

The Hepsia hosting Control Panel, which is included with all our Linux semi-dedicated servers, was built with the notion that you should be able to manage everything connected with your semi-dedicated account in one single location and the trouble tickets make no exception. Our ticketing system is integrated into the Hepsia Control Panel, so, if you have an inquiry or experience an obstacle, you can get in touch with our help desk support team representatives instantaneously without needing to go to a different admin interface. You can browse your web files or check different account settings whilst submitting a new ticket or reading the reply to an old one. In case you have heaps of tickets and you want to track down a particular one, you can use the clever search option, which is available in the Help section of the Control Panel. We will make sure you get a response in no more than one hour regardless of the essence of your query or issue.