A live chat is a real-time way of communication between a web hosting provider's support crew and its customers. It's an efficient way to get some info about the hosting services or have some issue resolved because you are talking with a live agent. The benefits of using a live chat service instead of calling or opening a ticket are the lower chance of mistakes at the time you exchange info such as usernames or domain names, the faster response time since the communication is live plus the fact that you don't have to stay on the chat constantly - you're able to do something different while the representative investigates the issue involved. Also, you can become a part of a live chat room from any kind of computer that is connected to the world wide web, avoiding the telephone fees that you'll have to pay in case you are calling to another country.

Live Chat Support in Shared Hosting

Together with the phone and ticket support, we supply live chat support too. You'll be able to get in touch with us every day, which includes holidays and weekends, and we will give you more information about the shared hosting plans that we provide in case you are not a customer yet, or about general and billing questions in case you already have an account. Though for entirely technical matters you have to open a trouble ticket to the technical support, since such matters need additional time to be resolved, you can still get in touch with us through our live chat for some tech info. For instance, we are able to assist you to set up an email address in your email client or troubleshoot various issues, saving you time and effort. Even when our telephone lines are already off for the day, you will be able to speak with a live person.

Live Chat Support in Semi-dedicated Servers

We provide live chat support that is accessible to all of our future and current clients. In case you're looking for a new web hosting account, you will be able to chat in real time to one of our agents and get more details about our Linux semi-dedicated servers in order to select the best package for your sites. If you already own an account with us, we will support you in a timely manner with billing, general and first-level techmatters. Even though in some cases you'll have to open a ticket because there are situations that can't be resolved through a live chat, we will be able to help you with numerous basic tasks, for example setting up an e-mail account in an e-mail client or forwarding one domain to another one. This way, you'll benefit from prompt assistance and you will save many hours.