If you ever have any inquiries regarding the hosting service in general or if you encounter a problem with your sites, you will need to get in touch with the respective hosting company’s technical support team. It may not matter how fast they will answer if you’ve got a general query, but a problem like a faulty web application update, for instance, may lead to your site becoming damaged or invisible on the World Wide Web. And the longer you wait for the support team to assist you, the longer the site will be offline. If you offer goods or services online, any outage will affect your website in a disruptive way and you can lose current or potential visitors. A lot of web hosting providers, predominantly resellers, reply to e-mails and support tickets within twenty four hours, but in the online age that is much too long, since clients will rarely come back to a website that is not functioning properly over a prolonged period.

One-Hour Response Guarantee in Shared Hosting

Our guaranteed max reaction time for any technical support ticket that you open or any email that you send is only sixty minutes, even in case you contact us on weekends and official holidays. Irrespective of the essence of your problem or question, we’ll lend a hand instantly and will provide you with the required information to resolve any problem with your websites. The real response time usually doesn’t surpass 15-20 minutes, which goes to say that you can forget about waiting for hours on end to get a problem solved or even worse – waiting one whole day only to receive an answer that more information is necessary while nothing is solved. We will assist you in a jiffy simply because we realize just how priceless time can be in the dynamic online realm. The 1-hour reply guarantee is valid for any billing or technical question that you may have connected with our shared hosting plans.

One-Hour Response Guarantee in Semi-dedicated Servers

Our technical support staff representatives will be at your service at all times and they’ll reply to any ticket that you send from the web hosting Control Panel within no more than sixty minutes. The response time is guaranteed irrespective of whether you have a general question in regards to your semi-dedicated server or you bump into some challenge and for most issues you won’t have to wait even that long. No matter what the nature of the issue is or what time it is, we will be there to help you, as we are available 24-7-365 to deal with any general, billing or technical issue. In case you contact us about anything that’s within our capabilities, we’ll sort it out before we reply, which suggests that you won’t have to wait for hours or even days while the problem remains. If there is something that you need to do on your end, we’ll provide you with the necessary details – what possible solutions to try out, what steps to take, etc.