Despite the fact that this is not the keyfactor to help you identify a dependable shared hosting supplier from a bad one and a reseller from an actual provider, the option to call and talk with a live person is an indicator that you are not dealing with a one-person service provider and that you'll be able to get in touch with somebody any time you're looking for help. The phone support for website hosting services may range from general to expert, therefore the problems that can be resolved with a call vary depending on the particular service provider. In the general case, these matters are more basic and include billing or first level technical issues since more complex matters usually require a support ticket where both you and the system administrators can follow the proceedings with a specific issue. Nevertheless, the option to call your service provider will save you a lot of time and efforts for the multitude of small issues that may eventually appear at the time you manage your hosting account.

Phone Support in Shared Hosting

Because we have live telephone support 14 hrs a day, you'll be able to call us and talk to our customer support representatives to learn more about all of the shared hosting plans that we offer and ensure that our servers meet the system requirements for your sites prior to you buying anything. For your benefit, we now have phone numbers on 3 continents so you'll be able to call the one nearer to you - in the USA, Great Britain or Australia. If you're already a customer, you'll be able to call us about general and billing matters, and about some tech issues. If the issue is strictly technical or it can take longer time to handle, you will have to go through our ticketing system, that will allow both you and our tech support crew to track the information supplied by either side.

Phone Support in Semi-dedicated Servers

We offer live phone support 14 hrs daily as part of the support services for each and every semi-dedicated server package that we offer. Due to the fact that some issues are more complex and time-consuming, you will have to open a support ticket if you experience such an issue, but for all billing, general or minor technical issues you can always call us and we will assist you quickly so as to save you the time you will need to spend on opening a support ticket. Even if you do not have an account yet, you can find out whether you can host your sites on our state-of-the-art cloud platform or you are able to receive any other general information about our semi-dedicated solutions. We have local phone numbers in the U.S.A., the UK and Australia as well as a worldwide number, so you are able to call the one which is closer to where you are.