Tech Support Channels

  • 1 hour ticket response time
  • A One–Hour Support Ticket Response Guarantee

  • All your support requests will be attended to in maximum 60 min after the trouble ticket or email is submitted. If your case needs additional assistance from a sysadmin, we’ll direct the support ticket or the email to the person in charge, in a timely manner then leave a note to inform you that more time will be needed for discovering a solution. If you take advantage of the Managed Servers package, any of the tasks included there will be completed whenever you wish.

  • Top quality support service
  • A Top–Notch Help Desk Support Service

  • If you require help working with our Web Hosting Control Panel or with any of the apps that we’ve pre–installed on the dedicated web hosting server for you, do not hesitate to get in touch with the tech support team anytime through the ticketing system. Plus, if you require assistance managing your server, you can make use of the Managed Servers package, that includes OS updates every week, problem troubleshooting and installation procedures, server monitoring and rebooting procedures, backup storage space, etc.

  • Intuitive help center
  • An Intuitive Help Area

  • Every dedicated web hosting plan is equipped with our free Web Hosting Control Panel, which features an elaborate knowledgebase plus a collection of instructional video tutorials. Whenever you need help with the Web Hosting Control Panel, just click the Videos or Help buttons situated in the upper right corner.