Customer Support Channels

  • 1 hour ticket response time

  • A 1–hour Response Guarantee

  • Supplying high–quality support promptly is our top priority, so we back up each shared hosting plans plan with a one hour ticket resolution guarantee. At the time you send a ticket or post an e–mail, our client help and support staff will do all they could do to deliver the most appropriate solution to your case and to provide you with help promptly.

  • Top quality support service

  • A Top–quality Support Service

  • You can easlily contact us 24x7x365 with any question you have got about our services. We have got technicians on duty continually to present support at any time when required. You can utilize the ticketing system or drop an e–mail whenever you want, or you can grab the phone or use the online chat during working hours.

  • Intuitive help center

  • An Intuitive Help Section

  • Our Website Service has included a complete information base into the Control Panel for you to receive helpful step–by–step guidance any time. Each area of the Control Panel has its own contextual guide area showcasing a list of how–to articles. We have also made instructional videos to supply you with a far better idea of exactly how to perform any given job.