Help and Support Channels

  • 1 hour ticket response time

  • A 60 minutes Ticket Solution Guarantee

  • Our group of technicians will do their best to respond to your service needs in approximately 1 hour. If, however, the situation you have encountered needs the assistance of our Administrators’ =Department,= we will send the ticket to the administrator on duty and will write a comment to inform you.

  • Top quality support service

  • Top–quality Technical Help Service

  • Our technical assistance crew is going to be working for you 24/7/365 to to handle all support inquiry tickets that you submit. We offer technical help and support for all programs that are installed in advance on your server. These include our in–house built Web Hosting Control Panel, the preferred Operating System plus the server administration panel (in accordance with the VPS type).

  • Intuitive help center

  • A Descriptive Help Section

  • In the Web Hosting Control Panel that will come cost–free with your virtual server, you can easily find an educative Help zone, containing all you need to be informed about when monitoring your websites and programs. We have added a wide array of how to reports and video tutorials that show the primary site administration responsibilities in an easy to read fashion.